State Farm® Insurance Agent Lindsey Keen
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kaden MV
October 30, 2024
"Fabulous service!! Every time I call with a question, they have an answer! Lindsey and her team have this down to a science, and nobody does it like them!!"
"Thank you, Kaden! We got you. We appreciate your support and love working with great people like you. "
josh browning
October 29, 2024
"Lindsey is the Abe Froman of insurance! Her team is awesome and always willing to go the extra mile. If you’re looking for great coverage and an office that cares, give the Girls of Ely a call! I’d give 6 stars if I could!"
"I’m not sure if I can compete with the “sausage king of Chicago”, but am flattered by the comparison! #bueller We appreciate you, Josh. Thank you for the support. "
charles passon
July 11, 2024
"Lindsey and her team are awesome. They made it so easy to get what just what I needed for my insurance needs. Always available for questions and looking out for what is right for the customer. I was thinking of getting a type of insurance and was told that it wasn't worth it. That's the company and people you want to work with."
"Thank you for the kind review, Charles. Your confidence in our team means so much. We are here for you! "
Elizabeth Langley
July 11, 2024
"The agents need better listening skills and should communicate to their insured changes, fees, timelines of those fees and should remove coverage you have repeatedly requested be removed not add additional coverage. Who requests full coverage on a 2004 vehicle that is parked and hasn't run for almost a year? No one. Use a little common sense people. When questioned about it it takes 3 phone calls and an email to get a response and they refuse to listen and keep saying "that's not what the very detailed notes say". They would not share those notes with me. After 20 years of being with state farm I have left. I should have left when the agency was sold just like many others did. Update: Ms Keen, it is very clear from your response and your email that you were not listening during our conversation. That was and is the issue, not your "processes". You made some very inappropriate comments to me personally that were not only unprofessional but unwarranted especially considering this was not the first issue I've had with your agency. I suggest in the future, in order to retain your clients you try to listen to thier concerns before passing judgement on them. I'm sure you have received the notice of cancelation from my new agency so I consider this matter closed."
"Hi Liz, thank you for reaching out. I hear your frustrations and understand that you are concerned. I sent you an email with a copy of that change request from May. I hope between that email and our conversation yesterday there will be some additional clarity around our process. I apologize for the delay in responding to your voicemails that were left over the holiday weekend, but I’m glad we were able to connect on Monday when we were back in the office. For the future if there are any immediate questions or concerns outside of office hours we have our 24 hour good neighbor service available as an option when the office number is called, if a customer chooses to leave a voicemail instead we will call them back as soon as we are back in office. I look forward to discussing this further with you, please feel free to reach out via email mail or on the phone. "
Matthew K
March 3, 2024
"Most personable and helpful people when it comes to making sure I'm properly insured. Genuine."
"Hi Matthew- thank you for the kind review, we appreciate you!"
Jem Larson
May 16, 2022
"This is the best insurance agent and all of her staff are knowledgeable and extremely helpful."
"Thank you, Jem! That means a lot to us. "
Freddie Lind
May 6, 2022
"Always a pleasure doing business with Lindsey @ StateFarm"
"Thank you, Freddie! It’s a pleasure doing business with wonderful people like you."
Leanne Jubie
February 6, 2022
"Always great service."
"Thank you, Leanne! Your review made my team’s day. "
Joni Peterson
October 4, 2021
"Professional and easy to work with."
"Thank you ! Our team appreciates the trust you put in us. "
Rachel Grise
September 30, 2021
"Lindsey and her team are fantastic. They got back to me very quickly, answered all my questions, and got me the new policy coverage and price I needed. We have home, life, auto and umbrella liability coverage from Lindsey, and I’m completely happy with the experience."
"Thank you, Rachel! Your confidence in us is important. I’m glad we could help! "
James Carlson
October 13, 2020
"knowledgeable , helpful"
"Thank you for the shout out! Appreciate it. "
Terri Pylka
November 13, 2019
"Lindsey and her entire team are very knowledgeable, friendly, and accommodating! After shopping around trying to keep my insurance local, Lindsey came in with an extremely competitive rate with exceptional coverage! She is a welcome addition to our community! I highly recommend reaching out for a quote for whatever your insurance needs may be!"
"Thank you, Terri! We appreciate you and your positivity. "